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Booking Rules and Policies ​

Set up your booking policies to create clear expectations with your clients. This is where you can write your cancellation policy.

Creating Your Booking Policies ​

Booking policies settings

Setting Up Policies

  • Navigate to Settings > Booking Policies and write your cancellation policy in the text area (up to 300 characters).
  • This policy will be shown to clients during the booking process, and they must accept it before finalizing their appointment.

Cancellation policy shown during online booking

What to Include

  • Consider covering cancellation notice requirements, no-show policies, and rescheduling rules.
  • Keep it clear and concise using simple language.

Example Policy

"By proceeding, you agree to provide a minimum 24 hours notice for cancellations or rescheduling."

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