Refunds and Disputes ​

Card refunds go through Stripe. Card disputes are handled from Sale Details in DaySpark. Both require an admin account and Stripe connected for the location.

Open the Stripe Dashboard ​

  1. Go to Sales
  2. Click Stripe Dashboard (next to New Sale)

A new tab opens to Stripe's Express Dashboard for your connected account — payments, payouts, customers, and reports for that location.

If you don't see the button, Stripe may not be connected or your account isn't an admin.

Refunds ​

Refund card payments in Stripe:

  1. Open the Stripe Dashboard
  2. Go to Payments, open the payment, and click Refund payment
  3. Choose full or partial and confirm

DaySpark syncs the refund automatically. The sale in Sales History updates to Refunded or Partially refunded.

Cash payments aren't refunded through Stripe. Handle those at the register — DaySpark won't update the sale status for cash-only refunds.

Disputes ​

A dispute (chargeback) happens when a cardholder asks their bank to reverse a charge. DaySpark marks the sale Disputed and emails you with the amount and a link to Sales.

The evidence deadline is set by the card network, typically 7–21 days. Note that not every dispute can be challenged.

Admin users respond from Sale Details:

  1. Open the disputed sale
  2. Scroll to the Card dispute section — Stripe's embedded panel loads in the dialog
  3. Submit evidence (receipts, appointment records, client communication) before the deadline

Stripe reviews your evidence and decides the outcome. Non-admin staff see a notice to contact an administrator.

Stripe withholds a $15 dispute processing fee when a dispute opens, regardless of outcome. If your Stripe balance is too low, the fee is withdrawn from your connected bank account.

TIP

In-person card reader payments (chip or tap) are harder to dispute successfully than online payments, because the physical card was present.

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